Mercury Marine
For over 60 years Mercury has been providing the most advanced,
powerful and intelligent marine power in the world. And, beyond
power, Mercury also offers parts, lubricants, props, services, and
more . . . all designed to help you get the most from your time on
the water.
Mercury offers the following fine products:
- Mercruiser
- Racing
- Smartcraft
- Propellers
MerCruiser was the highest-ranked EFI sterndrive engine in the
J.D. Power and Associates 2006 Marine Engine Competitive Information
Study.SM Study based on responses from a total of 12,255 owners of
2004 and 2005 model year boats registered between June 1, 2004, and
May 31, 2005.
www.jdpower.com/cc
Miami Beach, Fla. (February 16, 2006) –
Mercury Marine was presented a pair of customer satisfaction
awards today from J.D. Power and Associates for its
direct-fuel-injected and sterndrive engines.
Mercury MerCruiser, Mercury’s sterndrive company in Stillwater,
Okla., was recognized by the highly regarded global marketing
information firm as "Highest in Customer Satisfaction With
Sterndrive Engines."
Mercury OptiMax – the marine industry’s leading
direct-fuel-injected (DFI) two-stroke outboard that is built in Fond
du Lac, Wis. – was recognized as "Highest in Customer Satisfaction
With Two-Stroke Outboard Engines."
The awards were presented this morning at the J.D. Power and
Associates awards ceremony in conjunction with the Miami
International Boat Show at the Miami Beach Convention Center.
Mercury Marine President Patrick C. Mackey accepted the awards on
behalf of Mercury. He was accompanied by Mercury Outboard President
Mark Schwabero and MerCruiser President Kevin Grodzki. Mackey said
the entire Mercury organization is gratified to receive such a
strong affirmation by its customers.
"I can’t begin to tell you how important these are to Mercury
Marine," Mackey said. "It’s great to be recognized in the industry
for a job well done, but more importantly, these awards represent
the voice of the consumer telling us we are building high-quality
products and standing behind them the way a world-class organization
should.
"Customer satisfaction is the reason behind everything we do, so
this feedback is extremely pleasing. I assure you we take the
rankings published by J.D. Power and Associates very seriously."
Mercury Marine is the world leader in recreational marine
propulsion with a full line of outboard, sterndrive and inboard
engines, plus the marine industry’s most extensive line of
propellers, lubricants and parts and accessories.
It is the only marine manufacturer to offer outboard and
sterndrive propulsion systems. The 12-member OptiMax family ranges
from 75 to 300 horsepower, and is built in Mercury’s headquarters
city of Fond du Lac, Wis.
The MerCruiser Sterndrive lineup includes a dozen models from the
four-cylinder, 135 hp 3.0 liter to the 8.1 liter V-8, 425 hp, 496
MAG HO.
Mackey was named president of Mercury in 2000 and immediately set
a course to improve the company’s processes and products in order to
better fulfill the needs and expectations of dealers, boat builders
and consumers.
Part of the plan called for every Mercury Marine facility to be
ISO 9001-2000 Certified, a feat that was accomplished in the fall of
2003. ISO certification involves documenting and auditing virtually
every process in every phase of the organization, which ensures that
the company employs a sound, systematic approach to business.
ISO 9001-2000 is built on eight principles, the first of which is
customer focus. Mercury remains the only marine engine manufacturer
to be 100 percent ISO Certified.
Mercury has also embraced the principles of Lean Six Sigma, a
methodology that analyzes processes across the business in an effort
to reduce variation and wasted effort. The resulting process
improvements enhance the company in many ways, but most importantly
they promote continuous improvement to product quality and make the
business more efficient.
J.D. Power and Associates is a global marketing information
entity that conducts research and offers consulting and performance
improvement services that are used by a variety of industries to
improve product quality and customer satisfaction. The company does
not publish or incorporate the opinions of J.D. Power and Associates
in rankings, but bases research solely on responses from millions of
consumers and business customers worldwide. J.D. Power and
Associates funds all of its own syndicated research in order to
deliver unbiased results, and then uses that research to present
nationally syndicated studies that serve as industry benchmarks for
measuring and tracking quality and customer satisfaction.
Mercury Marine is a division of Brunswick Corporation.
2420 Shelter Island Drive |
San Diego, CA 92106 |
Voice: (619) 222-4255 |
Fax: (619) 222-9109
|